Privacy Policy

Service: GhostNumber

Operator: VIV CRYSTAL SRL

Contact: support@ghostnumber.app

Effective date: April 7, 2026

1. Introduction

This Privacy Policy explains how GhostNumber collects, uses, processes, and protects personal data when you use the service.

We process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), where applicable.

2. Service Overview

GhostNumber is a communication platform that allows users to:

• create an account using email and password;
• verify a phone number via SMS;
• receive a virtual phone number;
• place and receive calls through the platform;
• manage contacts, call history, and billing;
• purchase and manage subscriptions.

3. Data We Collect

• Account data: email address, user ID;
• Phone numbers: verification and forwarding numbers;
• Call data: timestamps, duration, status, routing information;
• Billing data: subscription status and usage;
• Contacts: data stored by the user;
• Technical data: IP address, browser, device information;
• Security data: verification logs and fraud detection signals.

4. SMS Verification

SMS messages are used strictly for phone number verification and account security.

We do not send marketing or promotional SMS messages.

By requesting a verification code, you consent to receiving a one-time SMS.

5. How We Use Data

• account creation and authentication;
• phone verification;
• call routing and connection;
• displaying call history;
• billing and payment processing;
• fraud prevention and security;
• legal compliance.

6. Legal Basis (GDPR)

• Contract: to provide the service;
• Legal obligation: compliance and accounting;
• Legitimate interest: fraud prevention and security;
• Consent: SMS verification.

7. Call Data

Call-related data is processed to enable connection between your device and the destination number.

We do not record call audio.

8. Data Sharing

• telecommunication providers for call routing;
• payment processors such as Stripe;
• hosting and infrastructure providers;
• legal authorities when required.

We do not sell personal data.

9. Data Retention

We retain data only as long as necessary to operate the service, comply with legal obligations, prevent abuse, and resolve disputes.

10. User Rights

You may request access, correction, deletion, restriction of processing, or data portability.

Requests can be sent to: support@ghostnumber.app

11. Security

We use appropriate technical and organizational measures to protect data. However, no system is completely secure.

12. International Processing

Data may be processed in different countries depending on infrastructure providers.

13. Service Limitations

GhostNumber is not an emergency service and must not be used for emergency calls.

14. Changes

We may update this Privacy Policy at any time.

15. Contact

Email: support@ghostnumber.app
Operator: VIV CRYSTAL SRL