Privacy Policy

Service: GhostNumber

Operator: VIV CRYSTAL SRL

Contact: support@ghostnumber.app

Effective date: April 7, 2026

1. Introduction

This Privacy Policy explains how GhostNumber collects, uses, processes, stores, and protects personal data when you use our website, account system, phone verification, virtual number services, and web-based calling platform.

We are committed to processing personal data in a lawful, transparent, and secure manner in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), where applicable.

2. Scope of Service

GhostNumber is a web-based communication platform designed primarily for use with United States phone numbers and call routing systems.

The service allows users to:

• create an account and authenticate securely;
• verify a phone number using SMS;
• receive a virtual (Ghost) number;
• place and receive calls through a bridge/callback system;
• store contacts and view call history;
• manage billing and usage;
• delete numbers or accounts.

Service availability outside the United States may be limited or unavailable.

3. Categories of Data Collected

We may collect and process the following types of personal data:

• Account data: email address, user ID, authentication details;
• Phone numbers: verification number and forwarding number;
• Call data: source number, destination number, timestamps, duration, status;
• Billing data: subscription status, payments, usage balances;
• Contacts: names and numbers saved by the user;
• Technical data: IP address, browser, logs, device information;
• Security data: anti-fraud signals and verification records.

4. SMS Verification

GhostNumber uses SMS exclusively for:

• phone number verification;
• account authentication;
• security confirmation.

We do NOT send:

• marketing messages;
• promotional campaigns;
• recurring SMS notifications.

By requesting a verification code, you consent to receiving a one-time SMS message.

5. How We Use Data

We use personal data strictly for the operation of the service:

• account creation and login;
• phone number verification;
• call routing and bridging;
• displaying call history;
• billing and payment processing;
• fraud prevention and abuse detection;
• legal and regulatory compliance.

6. Legal Basis (GDPR)

Where GDPR applies, we rely on:

• Contract: to provide the service;
• Legal obligation: accounting and compliance;
• Legitimate interest: security and fraud prevention;
• Consent: for phone verification (SMS).

7. Call Data and Telecommunication Processing

When using GhostNumber, call-related data is processed to enable call routing between your device and the destination number.

This may include:

• caller ID information;
• destination number;
• call duration;
• connection status;
• technical routing metadata.

We do NOT record call audio.

8. Data Sharing

We may share data with:

• telecommunication providers (call routing);
• payment processors (e.g. Stripe);
• hosting and infrastructure providers;
• legal authorities when required by law.

We do NOT sell personal data.

9. Data Retention

We retain data only as long as necessary to:

• operate the service;
• comply with legal obligations;
• prevent fraud and abuse;
• resolve disputes.

Certain data may be retained after account deletion for legal or security purposes.

10. User Rights (GDPR)

You have the right to:

• access your personal data;
• correct inaccurate data;
• request deletion;
• restrict processing;
• object to processing;
• request data portability;
• withdraw consent.

Requests can be sent to: support@ghostnumber.app

11. Security

We implement technical and organizational measures to protect data, including authentication systems, access controls, and secure storage.

However, no system can guarantee absolute security.

12. International Processing

Data may be processed in different countries depending on infrastructure providers.

13. Service Limitations

GhostNumber is not an emergency service and must not be used for emergency calls.

14. Changes

We may update this Privacy Policy. Continued use of the service constitutes acceptance of changes.

15. Contact

Email: support@ghostnumber.app
Operator: VIV CRYSTAL SRL